Refund & Cancellation Policy
Our policy is designed to ensure fairness and transparency for all reservations made through D'Casa.
Booking Cancellation
Guests may request cancellation before the scheduled reservation time. Cancellation requests are subject to our refund eligibility criteria and approval process.
Refund Eligibility
Refund eligibility depends on the timing of the cancellation, the nature of the reservation, and any promotional offers applied at the time of booking.
No-Show Policy
If a guest does not arrive for the reserved booking without prior cancellation, the reservation may be treated as a no-show and may not be eligible for a refund.
Club Cancellation
If D'Casa cancels an event or reservation due to operational reasons, safety concerns, or circumstances beyond our control, eligible guests will be informed regarding available refund or rescheduling options.
Refund Processing
Approved refunds are generally processed to the original payment method. Processing time may vary depending on your payment provider and banking institution.
Payment Gateway
All online payments are securely processed through authorized payment gateway partners. Any gateway processing timelines are governed by the respective payment provider.
Modification of Bookings
Requests to change reservation date, time, or guest count are subject to availability and may not always be possible.
Contact for Refund Queries
For refund, cancellation, or booking-related assistance, please contact our support team using the contact information provided on our Contact page.
We're Here To Help
Have questions about reservations, events, or our policies? Our team is always ready to assist you.